Buyer BEWARE – All VoIP Line Services are not created equal.

I thought it was important to add this information so innocent and unsuspecting buyers have a little knowledge before jumping on the VoIP roller coaster. We deal with several service providers when it comes to VoIP lines and it turns out, not all of them are created equal. There are some good ones, but the ones that are bad, are really… really bad.

When purchasing VoIP services from a provider, this includes DSL and lines, make sure you have spoken to another business in your area that has dealt with this company and is happy with the level of service they are providing. We recently dealt with, for the first and last time, one of the largest VoIP providers in North America. We can’t mention any names, but for being one of the largest providers, they are absolutely brutal when it comes to supplying services. On three separate occasions at three different locations, they completely messed up the client’s service requests. Everything from assigning the same phone number to two different accounts, assigning the same account number to two different clients, providing the wrong credentials to our installers for setting up the services, assigning only part of the order and forgetting to assign the rest of the client’s lines,…and the list goes on and on. They mishandled, setting up the services so badly, it was embarrassing and each time they tried to blame someone else for their mistakes. Thank goodness all of the customers were extremely patient with small service requests – (5 lines and under). I’d hate to think what would have happened if these were large clients with several lines and large service demands. It would have been a disaster. So, just a word of caution, they may be great for providing residential phone services, but as far as business services are concerned, we will be avoiding them like the plague. Sorry Mr. Domi.

It can also make a huge difference on the actual location of your business with regards to the quality of the services you are capable of receiving. The provider may tell you they can provide up to 10 Megs down and up to 2 Megs up, but in reality you are only capable of receiving 2.5 Megs down and 0.65 up. This poor service is often caused by the lack of updated cabling in your area and no matter how much you complain, it won’t get any better. This poor quality of service is a huge factor that is often over looked by most consumers and causes major issues when switching over to VoIP, especially when you’ve already purchased a new, very expensive, VoIP phone system.

So what can the average consumer do? Well, again it’s a good idea to talk to your neighbours and it’s also advisable to have some preliminary tests done on the high speed services you already have. Remember, in most contracts, the consumer is responsible for providing sufficient bandwidth for the system, especially when it comes to Hosted Solutions. Without sufficient bandwidth, you’re wasting your time and definitely wasting your money.

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